Access
Read it
- See the data we hold about you
- Check booking and hire notes
- Confirm how we use each record
- Get a plain English reply
Privacy Policy
01 / 07
We keep your details tight.
This page explains how Dulwich Frocks Ltd. collects, stores, and protects your personal information when you book, browse, or ask for a fitting.
Short version: we use your data to run the service you asked for. Nothing else.
What we collect
02 / 07
Only what your booking needs.
We keep the form simple. Contact details, fitting notes, order history, and messages you send us are the main records we hold.
01
Contact and booking details
Name, phone number, email address, event date, and any size notes you give for your appointment.
02
Service history
Past hire dates, retail purchases, alterations notes, and consultation records that help us serve you properly.
03
Site use data
Basic technical information such as page views and device type, used to keep the site stable and useful.
How we use it
We use data to book, fit, and follow up.
Your details let us confirm appointments, prepare dresses, and make sure accessory orders match the outfit you chose. We also use them to answer questions, handle payments, and keep hire records in order. That is the job.
We do not keep data longer than we need to. When a record is no longer useful for service, legal, or accounting reasons, we remove or anonymise it. If you ask us to update something, we update it.
How we protect it
04 / 07
We keep records on secured systems, limit access to staff who need it, and review requests before anything is shared.
Appointment records
Payment notes
Hire history
Email support
Your rights
05 / 07
Ask for access, correction, or deletion.
If the law gives you a right over your personal information, we respect it. You can ask for a copy, ask us to fix a mistake, or ask us to remove data we no longer need.
Correction
Fix it
- Update contact details
- Correct size or fitting notes
- Amend order information
- Keep records clean and current
Removal
Clear it
- Remove data we no longer need
- Handle legal retention properly
- Review requests case by case
- Use the contact details below
Contact us
06 / 07
Send a privacy request.
Use this if you want a copy of your data, a correction, or a question answered about how we handle records at Goodyear Place.
By email
Send your request from the address linked to your booking where possible.
By phone
We answer during store hours and return missed calls as soon as we can.
By post
Dulwich Frocks Ltd., Goodyear Place, London, SE5 7LB, GB
Request notes
Include your name, the email used for booking, and what you want us to do.
