Evening gown on a London fitting rail inside a softly lit boutique
Terms and conditions

Clear rules for hire and purchase

These terms cover your use of Dulwich Frocks Ltd. and every hire or purchase order. Read them before you book.

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Close-up of formal dress fabric and finishing details on a boutique display table
How the site works

Three rules that matter

01

Use the site for browsing, booking, and buying formal wear and accessories.

02

Hire orders stay subject to stock checks, fitting notes, and return dates.

03

Purchase orders are final once payment clears and the item leaves the shop.

Short version: keep your details correct. It saves time at fitting and at collection.

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Stylist arranging formal dresses in a London studio with mirrors and garment rails
About our terms

Built for real fittings

Dulwich Frocks Ltd. is a formal wear hire and retail business. These terms are written for dress appointments, accessory sales, and the small checks that keep an order on track. They cover payment, collection, return dates, and care. That is the whole point.

If you book a style consultation, arrive on time with the outfit type in mind, such as prom, evening, or mother of the bride. If you hire, keep the item in the condition it was issued. If you buy, inspect it before you leave. Simple.

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Formalwear rail with gowns and accessories in a calm boutique fitting room
Need the short version
Read before you book.

The sections below set out hire, purchase, liability, and ownership. They apply to every online visit and every in-store order.

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Clutches, jewellery, and shoes arranged beside formal dresses in a retail display
Hire and retail choices

Service tiers

Hire

From fitting to return
  • check_circleReserved stock for your chosen date
  • check_circleClear return window and care notes
  • check_circleBest for one-off events and formal occasions
  • check_circleAlteration guidance given at fitting

Retail

Buy and keep
  • check_circleEvening dresses and special-occasion pieces
  • check_circleClutches, jewellery, and shoes in store
  • check_circleFinal sale terms stated before payment
  • check_circleStock subject to size and colour availability

Style consultation

By appointment
  • check_circleOne-to-one advice on shape, colour, and fit
  • check_circleUse the visit to sort the full look
  • check_circleBring event dates and size notes
  • check_circleAppointments help us prepare the right rail
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Stylist at a boutique counter preparing notes for a formalwear consultation in London
Contact and booking

Ask before you arrive

Need sizing help, hire dates, or accessory matching? Send the details first. We reply with the next available step.

Visit us in London

Goodyear Place, London, SE5 7LB, GB. Bring the event date, the dress code, and any shoe or bag notes.

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Boutique formalwear rack with soft lighting and a neat display wall
Dulwich Frocks Ltd.

Formal wear, handled properly

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Dulwich Frocks Ltd.

© 2025 Dulwich Frocks Ltd.. All rights reserved.

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